Ability to impersonate a user
Having the ability to impersonate a user (at the higher admin level) would be fantastic. Seeing what they see allows for quick troubleshooting and guidance.
Randy Cowling commented
Impersonating is a much better answer than creating a dummy account. When a person calls and says "this is what I see" I can't guarantee that the dummy account is reflective of the view.
You can create a "dummy" account and when you want to see what your people see log into that account.
This would be so helpful!!!
This would save us a ton of time and phone calls.
Christian Goff commented
Agreed. This would be very helpful!
Ross Olson commented
to expand on this thought a bit ... If a supervisor (or Admin user) had the ability to review a users work with a read only view that would also be helpful. In other words, if I wanted to check the progress of one of my employees on a certification or module and can bring up their screen and see very easily where they are at in the process. I prefer this over having to comb through a transcript of completed courses or needing to run a report to get some of this info. Hope this makes sense :-)
Robin Patton commented
Yes!!!! We need this 1000 percent! Great idea!!!
Love this idea!